PRIVACY POLICY
Last Updated: May 2026
WELCOME TO Brownes Plumbing!
BY USING OUR WEBSITE, YOU, (HEREINAFTER: THE ‘USER’, or ‘YOU’), AGREE TO OUR POLICIES AND PRACTICES CONTAINED HEREIN. PLEASE ENSURE THAT YOU READ THESE TERMS CAREFULLY BEFORE USING THIS SITE.
Geoff Browne values our User’s privacy. This Policy is intended to disclose the privacy practices of https://brownesplumbing.com.au/ (the “Website”), owned by Geoff Browne, a business operating in Victoria, Australia (the “Company”, “we”, “our” or “us”). This Privacy Policy (the “Policy”) is intended to help the User understand the collection and use of their data and personal information. This Policy applies solely to information collected by this Website, and any affiliated social media accounts.
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The Company and the Website reserve the right to make changes to this Policy at any time. To ensure they are up to date, we advise the User to visit this page frequently for any changes or updates to our Privacy Policy. If the Company and/or Website uses any personally identifiable information collected through the Website, in any manner other than those initially prescribed at the time of collection, the User will be notified by email.
By using this Website and affiliated social media accounts, the User is consenting to the data collection procedures expressed in this Policy.
By accepting our Policy, the User hereby acknowledges that they are over the age of 18. This Website does not knowingly or intentionally collect, share, or use any personal information collected from minors.
INFORMATION THE WEBSITE COLLECTS, USES, AND SHARES:
1.1
This Website provides several opportunities for the User to automatically “opt-in” to the collection and use of personal information by voluntarily providing the Company and/or Website with their personal information in exchange for opportunities provided by the Company, including the receipt of incentives or free resources, being added to the Company email or subscriber lists, and/or by contacting the Company via the Website or its affiliated social media accounts.
If the User elects to “opt-in” and provide the Company and/or Website with personal information for any of these purposes, the Company will collect the information provided, which may include the User’s name, email address, phone number, and/or the text content of any messages the Company receives. The Company will also process personal information in the form of comments, images, and/or videos that the User makes or shares on our blogs, social media pages, or any other online forum made currently available now, or in future.
The User understands that their decision to provide any information to the Website and/or the Company in this manner is entirely voluntary, and constitutes the User’s clear and freely communicated consent to allow the Website and/or the Company to collect, process, and retain such information.
1.2
If the User elects to fill out the “contact us” portion of this Website, or provide the Company with any other communication data, including, but not limited to, information provided via email, social media messaging and/or posts, or text messages, the Website or Company may collect and process the User’s personal information including name, email address, phone number, the information the User has shared with the Website or social media platform, as well as the text of any message(s) sent electronically.
This data will be processed based on the Company’s legitimate interest in communicating with the User, and/or answering the User’s questions and/or concerns. The Company may also retain the aforementioned data to keep a record of any such communication.
1.3
If the User becomes a customer (the “Customer”), the Company will collect additional information required to carry out and complete the purchase and sale of the goods and/or services as required as part of the course of doing business.
The data collected includes, but is not limited to, the Customer’s email address, billing address, credit card and/or payment information, and any other information necessary to complete due course of business between the Company and the Customer. The Company will only collect and process this data to fulfil their contractual obligation to the Customer, and will not retain this information for any longer than is necessary through the course of doing business.
1.4
If the User is on the Website or the Company’s email list as a result of the User’s consent, or as a result of the Website or Company’s legitimate interest in direct marketing engagement, the Website or Company may also utilise the User’s data to send targeted social media advertisements and/or upload User information into the Company’s social media accounts for the purposes of creating a targeted audience.
To ensure compliance with the Spam Act 2003 (Cth), all emails from the Company or its affiliated accounts will clearly identify the sender, include clear instructions on how to unsubscribe from the mailing list, and provide a method for the User to contact the Company with any questions or concerns.
1.5
This Website may also collect information through automatic data collection technology, and may also use or send standard “cookies” to identify the User’s browser activity from time to time. The Website does not include any personally identifiable information in its cookies, and will not employ any other mechanisms (other than those discussed above) to capture data on its Website.
The Website may use both session cookies (which expire once the User closes their browser) and persistent cookies (which stay on the User’s computer until deleted). The User can accept or decline cookies using web browser settings. If the User chooses to disable cookies, some areas of the Website may not work properly or at all.
By continuing to use this Website, the User consents to the use of cookies as described in this Policy.
The Website does not respond to Do Not Track signals sent by the User’s browser.
1.6
This Website may also collect data about the User’s navigation of the Website, browsing actions or patterns, computer equipment, IP addresses, internet connections, and other information enabled by User permissions including Google Analytics and Facebook Pixels, for the purposes of obtaining statistical data, improving the Website and/or the Company’s offerings, and/or ensuring that the User receives relevant information.
HOW AND WHY DATA IS COLLECTED:
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HOW WE USE YOUR INFORMATION:
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HOW INFORMATION IS STORED AND SHARED:
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4.3
This Website, and the servers and parties which made this Website available on a global scale, are located within, and operate within, Australia. The internet laws of Australia govern any and all matters relating to this Website.
Any information the User chooses to provide through this Website may be transferred within Australia or to countries outside of Australia, depending on how the information is stored and processed.
We take reasonable steps to ensure that any overseas recipients of personal information comply with Australian privacy laws or equivalent standards.
By visiting the Website, the User acknowledges this information, and by submitting any personal data onto the Website, hereby authorises the transfer and processing of this information.
YOUR ACCESS TO, AND CONTROL OVER INFORMATION:
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If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
CALIFORNIA PRIVACY RIGHTS:
This section applies only to website visitors and customers located in California, United States.
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GOVERNING LAW:
Any claim relating to Geoff Browne, Brownes Plumbing or this Website shall be governed by the laws of the state of Victoria, Australia without regard to its conflict of law provisions.
HOW TO CONTACT US:
If the User has any questions or concerns regarding the Policy related to our Website, please feel free to contact us at the following email address: info@brownesplumbing.com.au or Unit 1/11 Beech St, Whittlesea VIC 3757.
If the User feels that the Website and/or the Company is not abiding by this Policy, they should do so immediately.